Blab Tech
Concentrixs iX Suite Wins Best-of-Category Awards at 2026 Globee Technology Awards
On August 10 2026, Concentrix Corporation celebrated a milestone at the Globee Awards in Newark, California, where its Intelligent Experience (iX) Suite captured two Best‑of‑Category trophies.
The 2026 Globee Awards, a global business‑recognition program that evaluates products and services across industry sectors, honored Concentrix’s iX Hero platform in the Collaborative AI (Human‑AI Teaming) category and its iX Hello solution in Conversational AI and Next‑Generation Chatbot Solutions. The company also received commendations for excellence in B2B sales enablement and revenue operations.
iX Hero is described as an agentic‑AI platform that supports advisors through learning, coaching, performance monitoring, security, and engagement. According to Concentrix’s website, the platform delivers a single AI‑powered workspace that lets human agents concentrate on complex customer interactions. iX Hello, a GenAI‑powered virtual assistant, can be deployed across an enterprise in days via a no‑code interface and a secure large‑language‑model gateway. Both products aim to automate routine requests while handing off cases that require human judgment with full context.
In a press release, Concentrix’s Global Vice President of Strategy & Business Operations, Kathryn Harrison, said, “AI can handle the easy calls. What wins is what happens on the hard ones – the exceptions, the judgment calls, the moments a customer actually needs a human backstop. That’s what we’ve built the iX Suite around, and it’s why the results are showing up in real operations, not just demos.” The statement underscores the company’s focus on measurable business performance.
Concentrix, a Fortune 500 technology and services company, has operated as an independent public company since December 2020. The firm claims to serve more than 2,000 complex organizations worldwide, leveraging billions of real‑world interactions to build integrated human‑and‑AI solutions. Its website lists the iX Suite as a key offering that helps brands move from AI ambition to operational reality.
The Globee Awards recognition follows a series of other honors for the iX Suite, although the press release does not detail those awards. Concentrix has positioned the iX Suite as a scalable solution that can be applied across industries, including customer service, sales, and revenue operations.
At present, Concentrix has not announced new product releases or regulatory actions related to the iX Suite. The company’s website remains the primary source for detailed specifications and deployment information.
The awards highlight Concentrix’s continued investment in agentic and conversational AI technologies and its commitment to delivering AI solutions that integrate with existing business processes. The company’s focus on measurable outcomes and real‑world deployment aligns with industry trends toward practical, scalable AI applications.
Concentrix’s announcement comes as the broader AI market continues to expand, with many vendors emphasizing the importance of human‑AI collaboration and end‑to‑end automation. The Globee Awards recognition may influence potential clients evaluating AI platforms for customer‑centric operations.
In summary, Concentrix’s iX Hero and iX Hello have been formally recognized by the Globee Awards for their contributions to collaborative AI and conversational AI. The company’s statements and product descriptions emphasize real‑world impact, and the awards reinforce Concentrix’s positioning as a leader in AI‑enabled customer service solutions.
The 2026 Globee Awards, a global business‑recognition program that evaluates products and services across industry sectors, honored Concentrix’s iX Hero platform in the Collaborative AI (Human‑AI Teaming) category and its iX Hello solution in Conversational AI and Next‑Generation Chatbot Solutions. The company also received commendations for excellence in B2B sales enablement and revenue operations.
iX Hero is described as an agentic‑AI platform that supports advisors through learning, coaching, performance monitoring, security, and engagement. According to Concentrix’s website, the platform delivers a single AI‑powered workspace that lets human agents concentrate on complex customer interactions. iX Hello, a GenAI‑powered virtual assistant, can be deployed across an enterprise in days via a no‑code interface and a secure large‑language‑model gateway. Both products aim to automate routine requests while handing off cases that require human judgment with full context.
In a press release, Concentrix’s Global Vice President of Strategy & Business Operations, Kathryn Harrison, said, “AI can handle the easy calls. What wins is what happens on the hard ones – the exceptions, the judgment calls, the moments a customer actually needs a human backstop. That’s what we’ve built the iX Suite around, and it’s why the results are showing up in real operations, not just demos.” The statement underscores the company’s focus on measurable business performance.
Concentrix, a Fortune 500 technology and services company, has operated as an independent public company since December 2020. The firm claims to serve more than 2,000 complex organizations worldwide, leveraging billions of real‑world interactions to build integrated human‑and‑AI solutions. Its website lists the iX Suite as a key offering that helps brands move from AI ambition to operational reality.
The Globee Awards recognition follows a series of other honors for the iX Suite, although the press release does not detail those awards. Concentrix has positioned the iX Suite as a scalable solution that can be applied across industries, including customer service, sales, and revenue operations.
At present, Concentrix has not announced new product releases or regulatory actions related to the iX Suite. The company’s website remains the primary source for detailed specifications and deployment information.
The awards highlight Concentrix’s continued investment in agentic and conversational AI technologies and its commitment to delivering AI solutions that integrate with existing business processes. The company’s focus on measurable outcomes and real‑world deployment aligns with industry trends toward practical, scalable AI applications.
Concentrix’s announcement comes as the broader AI market continues to expand, with many vendors emphasizing the importance of human‑AI collaboration and end‑to‑end automation. The Globee Awards recognition may influence potential clients evaluating AI platforms for customer‑centric operations.
In summary, Concentrix’s iX Hero and iX Hello have been formally recognized by the Globee Awards for their contributions to collaborative AI and conversational AI. The company’s statements and product descriptions emphasize real‑world impact, and the awards reinforce Concentrix’s positioning as a leader in AI‑enabled customer service solutions.
