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Verint Honors Global and Regional Partners at Engage 2026 for AI-Driven Contact Center Success
Las Vegas, June 24 2026—Verint’s Engage 2026 event turned into a celebration of partners who have moved artificial intelligence from pilot projects into production environments that deliver real, measurable results.
During the ceremony, Verint announced the winners of its Engage Partner Awards, a program that rewards partners who help customers improve handle time, agent capacity and self‑service performance through Verint’s CX Automation Platform. The awards were presented across three geographic categories: Global, North America and Latin America.
Five9 was named Global Partner of the Year, Cisco earned the North America Partner of the Year title, and TTEC Digital was honored as Public Sector Partner of the Year. In the North America Rising Star segment, Sandler Partners received the award, while SPAR Solutions took home the CX Automation & Innovation Award. The Latin America division recognized Cisco LatAm as Rising Star of the Year, Avaya LatAm as CX Automation Award winner, and Datagrama Comunicaciones for Innovation with AI & Bots.
"The partners are doing the work to put AI into production and prove its value on our customers’ P&Ls. That’s how the gap between AI pilots and outcomes gets closed, which every award winner has accomplished," said Verint’s senior vice president of global channels and alliances, John Bourne. The statement underscores the company’s focus on driving tangible business impact through its platform, which blends AI‑powered bots, advanced analytics and automated workflows.
Verint’s Engage Partner Awards are part of a broader effort to showcase the effectiveness of its CX Automation Platform. The company serves more than 80 Fortune 100 customers and reports that its AI solutions help brands increase automation, improve engagement and reduce costs across contact centers, back‑office operations and digital channels.
Five9, the Global Partner of the Year, is a cloud‑based contact center software provider that delivers services across voice, chat, email, social media, SMS and mobile channels. Cisco, honored as the North America Partner of the Year, is a multinational technology conglomerate known for networking, cybersecurity and AI solutions. TTEC Digital, the Public Sector Partner of the Year, is a global consulting and managed services firm that focuses on data, AI and customer experience.
Sandler Partners, the North America Rising Star, is a sales training and consulting firm that has teamed with Verint to help clients deploy AI‑enabled contact center solutions. SPAR Solutions, the recipient of the CX Automation & Innovation Award, specializes in customer experience technology and has worked with Verint to integrate AI bots into its offerings.
In Latin America, Cisco LatAm was recognized as a rising star for its work in the region, while Avaya LatAm earned the CX Automation Award for its contributions to AI‑driven contact center automation. Datagrama Comunicaciones was honored for its innovation with AI and bots, highlighting its efforts to embed conversational AI into customer interactions.
The Engage 2026 conference also served as a platform for Verint to outline its vision for AI in contact centers. The company’s platform is designed to help organizations move beyond experimentation, embedding AI into daily operations and achieving measurable outcomes. Verint’s approach includes open‑platform integration, AI‑powered bots and analytics that provide insights into customer interactions.
The awards ceremony took place amid the broader Engage 2026 conference, which brought together industry leaders, partners and customers to discuss trends in AI, customer experience and contact center technology. The event reinforced Verint’s position as a key player in the CX automation market and highlighted the growing importance of AI in delivering efficient, cost‑effective customer service.
Verint’s Engage Partner Awards are announced annually to recognize partners that demonstrate strong, scalable, and consistent outcomes across customer deployments. The 2026 winners were selected after a rigorous evaluation of their impact on handle time, agent capacity and self‑service performance.
By honoring these partners, Verint underscores its commitment to driving AI adoption in contact centers and closing the gap between pilot projects and production results. The awards also illustrate the collaborative nature of the CX automation ecosystem, where technology vendors, consulting firms and service providers work together to deliver tangible business value.
As AI continues to evolve, Verint’s Engage 2026 awards spotlight the partners that are leading the way in operationalizing AI for customer experience. The company’s focus on measurable outcomes and real‑world impact positions it as a central figure in the ongoing transformation of contact center operations.
During the ceremony, Verint announced the winners of its Engage Partner Awards, a program that rewards partners who help customers improve handle time, agent capacity and self‑service performance through Verint’s CX Automation Platform. The awards were presented across three geographic categories: Global, North America and Latin America.
Five9 was named Global Partner of the Year, Cisco earned the North America Partner of the Year title, and TTEC Digital was honored as Public Sector Partner of the Year. In the North America Rising Star segment, Sandler Partners received the award, while SPAR Solutions took home the CX Automation & Innovation Award. The Latin America division recognized Cisco LatAm as Rising Star of the Year, Avaya LatAm as CX Automation Award winner, and Datagrama Comunicaciones for Innovation with AI & Bots.
"The partners are doing the work to put AI into production and prove its value on our customers’ P&Ls. That’s how the gap between AI pilots and outcomes gets closed, which every award winner has accomplished," said Verint’s senior vice president of global channels and alliances, John Bourne. The statement underscores the company’s focus on driving tangible business impact through its platform, which blends AI‑powered bots, advanced analytics and automated workflows.
Verint’s Engage Partner Awards are part of a broader effort to showcase the effectiveness of its CX Automation Platform. The company serves more than 80 Fortune 100 customers and reports that its AI solutions help brands increase automation, improve engagement and reduce costs across contact centers, back‑office operations and digital channels.
Five9, the Global Partner of the Year, is a cloud‑based contact center software provider that delivers services across voice, chat, email, social media, SMS and mobile channels. Cisco, honored as the North America Partner of the Year, is a multinational technology conglomerate known for networking, cybersecurity and AI solutions. TTEC Digital, the Public Sector Partner of the Year, is a global consulting and managed services firm that focuses on data, AI and customer experience.
Sandler Partners, the North America Rising Star, is a sales training and consulting firm that has teamed with Verint to help clients deploy AI‑enabled contact center solutions. SPAR Solutions, the recipient of the CX Automation & Innovation Award, specializes in customer experience technology and has worked with Verint to integrate AI bots into its offerings.
In Latin America, Cisco LatAm was recognized as a rising star for its work in the region, while Avaya LatAm earned the CX Automation Award for its contributions to AI‑driven contact center automation. Datagrama Comunicaciones was honored for its innovation with AI and bots, highlighting its efforts to embed conversational AI into customer interactions.
The Engage 2026 conference also served as a platform for Verint to outline its vision for AI in contact centers. The company’s platform is designed to help organizations move beyond experimentation, embedding AI into daily operations and achieving measurable outcomes. Verint’s approach includes open‑platform integration, AI‑powered bots and analytics that provide insights into customer interactions.
The awards ceremony took place amid the broader Engage 2026 conference, which brought together industry leaders, partners and customers to discuss trends in AI, customer experience and contact center technology. The event reinforced Verint’s position as a key player in the CX automation market and highlighted the growing importance of AI in delivering efficient, cost‑effective customer service.
Verint’s Engage Partner Awards are announced annually to recognize partners that demonstrate strong, scalable, and consistent outcomes across customer deployments. The 2026 winners were selected after a rigorous evaluation of their impact on handle time, agent capacity and self‑service performance.
By honoring these partners, Verint underscores its commitment to driving AI adoption in contact centers and closing the gap between pilot projects and production results. The awards also illustrate the collaborative nature of the CX automation ecosystem, where technology vendors, consulting firms and service providers work together to deliver tangible business value.
As AI continues to evolve, Verint’s Engage 2026 awards spotlight the partners that are leading the way in operationalizing AI for customer experience. The company’s focus on measurable outcomes and real‑world impact positions it as a central figure in the ongoing transformation of contact center operations.
